Welcome to U JUMP!
Before you join us for your first class, we kindly ask you to complete our U JUMP public liability waiver. To ensure a smooth start, please arrive 15-20 minutes before the class begins. This will give you enough time to find parking, set up, and complete the waiver form.
If you have any questions or need clarification on any of our policies, please don't hesitate to ask our friendly team.
BOOKINGS AND CANCELLATIONS
U JUMP WAIVER:
Your First Class Waiver: To ensure the safety of all participants, we require the completion of a U JUMP public liability waiver before joining any of our classes. The waiver can be conveniently filled out in person at any U JUMP venue. We kindly request that you arrive ahead of time to allow sufficient time to complete the form, ensuring you don't miss out on any workout time.
MEMBERSHIPS
Your Membership Card: If you have a U JUMP membership, please remember to check the expiry date for the class pack you have purchased.
Membership Card Purchase: To become a part of the U JUMP community, a new digital membership card can be purchased for $25. If you're interested in acquiring your new card, please feel free to ask our team for assistance. This card will serve as your access key to all U JUMP training sessions. We kindly ask that you bring it with you to every class. Please note that the U JUMP membership card is non-refundable and should not be lent or used by anyone other than the cardholder. In the event of card loss, a replacement fee of $25 will be charged.
Please be aware that the U JUMP membership card is non-transferable, and each membership is valid for one person only. If you wish to bring a friend to U JUMP, they can purchase a single class or consider getting their own U JUMP membership if they plan to join us more frequently.
SPECIAL EVENT PASSES REDEMPTION
YOUR HEALTH AND SAFETY
Your well-being is our top priority at U JUMP. This section outlines our requirements to ensure a safe and enjoyable experience for everyone:
Your Physical Condition: For the safety of all participants, we kindly request that you refrain from attending U JUMP training if you are experiencing any illness, disease, injury, or other condition that may compromise your health or the safety of others.
Proper Use of Equipment: Before starting your first training session, our team will provide instructions on using the equipment. If you require any assistance in operating the equipment correctly, please don't hesitate to ask our staff. In any case, we trust that you will handle the equipment with care, ensuring its appropriate and safe use.
Right to Refuse Entry: We maintain the right to refuse entry to individuals who engage in seriously risky or inappropriate behaviour, such as threatening or harassing others or deliberately or recklessly damaging equipment or facilities. Such conduct may result in being asked to leave the premises.
WHAT TO BRING
We are excited to be part of your fitness journey and look forward to helping you achieve your goals. If you have any questions or concerns, please feel free to reach out to us by emailing [email protected] or speaking to our team in class.