T&Cs
TERMS & CONDITIONS
Booking, Class & Membership Information
Welcome to the U JUMP community!
We’re thrilled to have you join us for a fitness experience that’s high-energy, low-impact, and seriously fun. Please take a moment to read through the following booking, class, and membership information to help everything run smoothly.
Booking your U JUMP workout
EASY ONLINE BOOKING
Reserve your spot via our U JUMP Fitness app, the website, or directly through Eventbrite on the U JUMP Fitness page.
OPTIONS FOR EVERYONE
Book a General Admission ticket or bring a friend with a Double Pass! Keep an eye out for special offers or explore our membership options for class packs and exclusive perks.
MEMBERSHIP BENEFITS
U JUMP memberships are a great way to save while staying active. A one-time $35 joining fee applies. Choose from flexible class packs that fit your lifestyle. Reach out for more details!
Class Information
FIRST TIME? ARRIVE EARLY
If it's your first class, please arrive 15–20 minutes early to get familiar with the equipment. Returning jumpers can arrive closer to start time – but we always recommend allowing a few minutes to settle in.
NEED TO RESCHEDULE?
Let us know at least 24 hours in advance and we’ll transfer your booking to another session at no cost. We do not offer refunds.
MEMBERSHIP BENEFITS
For cancellations made within 24 hours of your booked class, we offer the option to transfer your booking to a future class or hold a credit for you. Refunds may be available, subject to a processing fee.
Weather Policy & Winter Season Update
We want you to jump safely – rain, hail or shine (well, maybe not hail).
TUESDAY SESSIONS – SCARBOROUGH
These sessions are weather-dependent. U JUMP will not run Tuesday classes in bad weather, including rain, drizzle, high winds, or the risk of storms. If in doubt, check our socials or get in touch before heading down. You’ll be offered a transfer credit, not a refund.
SATURDAY SESSIONS – SCARBOROUGH
In the event of wet weather, Saturday Scarborough sessions will be moved to Glendale Primary School (Hamersley). This venue is fully covered but still open-air, so you’ll stay dry while enjoying fresh air. Location changes will be communicated clearly and as early as possible. No refunds will be given, but we will happily transfer your booking.
Membership Details
MEMBERSHIP CARDS
Members receive a digital card to track sessions and bookings.
NON-TRANSFERABLE
Memberships are for individual use only. But we love meeting your friends – send them a class invite!
CANCELLING LATE?
For cancellations within 24 hours, your session can be transferred or held as credit (subject to policy updates). No refunds are issued.
Health & Safety
Your well-being is our top priority. Please review the following to ensure a safe and enjoyable experience for everyone:
LET US KNOW
Please inform us before class if you have any health concerns or injuries.
EQUIPMENT USE
We’ll guide you through equipment setup and technique, especially in your first class. Always ask questions!
RIGHT TO REFUSE ENTRY
We reserve the right to deny entry or ask someone to leave if their behaviour is unsafe or disruptive.
WHAT TO BRING
Your well-being is our top priority. Please review the following to ensure a safe and enjoyable experience for everyone:
WATER
Stay hydrated throughout your workout.
TOWEL
Be prepared for an invigorating sweat session!
PROPER ATTIRE
Wear comfortable clothing that allows for freedom of movement.
SHOES
Sneakers are required for participation to ensure safety during the workout.